Privacy Policy
Ver. 1
Privacy is extremely important to us and to you, the individual or registered legal entity. At COMMUNTY TECH ADVANCEMENT PROPRIETARY LIMITED, Registration Number 2020/668571/07, this policy will outline the way we will handle your personal information and the steps we will take in keeping it as safe and secure as reasonably possible. When we refer to personal information this is the information that can identify you as a person, an individual or registered legal entity.
Who does this concern:
This policy applies to anyone who visits our website or similar platform, or anyone that requests any services we provide.
What we mean by Personal Information:
When we talk about personal information, this includes the Information automatically collected from our website, Information provided when registering or subscribing to services, information you provide voluntarily to us when making contact either by phone call, email, or via any other platform.
However, this excludes any Information that has been provided anonymously, without identifying any person or legal entity, anonymous information that cannot identify you or be traced back to you including statistical information that is of a non-personal nature that is processed, collected and compiled as well as any information provided voluntarily on any public platform, since the information was disclosed on a public platform, it cannot be seen as confidential anymore and therefore no longer constitutes personal information under this policy.
Information considered to be personal:
The types of information we may ask from you and process accordingly include:
Identity Information, including your name, identity number, date of birth etc;
Address and Residential Information such as your physical and postal address, business address, etc;
Contact Information such as contact phone numbers and e-mail addresses
Financial Information which includes your personal Bank Account details, Card Details, etc.
Legal Capacity:
If you are under 18, or over 18 but do not hold the required legal capacity to conclude legally binding contracts, you may not ask for our services, visit our website or register with us for our services.
You must accept and agree:
When registering for any of our services, all the terms in this policy will require your consent thereto, although should you not agree with any one of the terms herein, you will not qualify to request assistance, and benefit, from any our services.
If you accept:
Immediately on acceptance off the terms of this policy, you automatically accept and that you have read, understood, are satisfied, and accept and agree with all the terms and are bound by them.
Your obligations to us and your community:
Any information provided by you, may only be your own and any instance were the information provided consists of information of another person or data subject (legal entity), you must have their permission and consent in writing to submit such information on their behalf and should this transpire, we will assume such was obtained.
Changes / alterations / additions or removals to this policy:
The policy terms may change from time to time, and should such change take place, the amended terms will be communicated to you via our website as well as through the various other recognised platforms so utilised. The latest document will be identified by the most recent date or date reflected. If after any of the changes you do not agree nor accept any or all changes you must with immediate effect stop using any services or accessing our website or any other available platform. Should you continue to use our services after the date of notification it will be accepted that you have agreed with the updated terms in the policy.
Information Collected:
When you register with us, we will need certain information from you in order to conclude the opening of your account and/or use of our services. Such personal information shall include, but not be limited to, the following:
Individuals: Name and surname, street address or/and postal address, telephone number, e-mail address, etc.
Legal Entities: Registered company / cc / trust / incorporation name, Registration number, VAT number, Name and surname of director / member / trustee / representative, street address or/and postal address, telephone number, e-mail address, etc.
General: Identity numbers of the users who require access to the system, usernames and passwords of listed system users (log-in details), etc.
The personal information collected will be used to open your account, provide additional services, further information that we feel may be useful and any other purpose in line with this policy.
When you request services:
Should you request any of the services from us there may be a need to provide us with additional information on a voluntary basis. This will fall part of the services information.
Web browser or similar platform:
When you visit our website there will be an automated collection of information, such as your Internet Protocol Address (IP address), browsing habits, click patterns, colour capabilities, content and pages accessed on the website/s, cookie preferences, dates and times that you visit the website, JavaScript enablement, language settings, paths taken, plug-ins, screen resolutions, search engine keywords, system type, version of software installed and the usage information containing the time spent on sites and pages within the website. We have no control over any information that may be received from websites you may have visited before ours, nor whether such website may have placed personal information within your URL and subsequently, a website that collects URL information may log personal information.
Cookies:
When visiting our website, we may place small text files called “cookies” onto your device. Although these files contain no personal information, they do contain a personal identifier which allows us to associate your personal information with the device in use. These files do have some useful purposes such as the improvement of the website functioning, allowance of services by third parties to our website; granted access to age restricted content as well as the interaction between you and the website by the website remembering your personal preferences.
Although your internet browser usually accepts cookies automatically, this function can often be changed to not accept them and they can also be deleted manually by you. One should note that if you do not accept cookies, or you delete your cookies, it can prevent you from accessing aspects of our website and its functions. Most websites use cookies nowadays and should you want to better understand what they are you can search the internet for further information.
Third Party Links:
Our business partners, at times, may have links to their websites, which can include cookies and widgets. We have no access or control over these as the information gathered by these sites, in such cases the company that produced them, will be governed by their privacy policy and not by ours.
Web Beacons:
While using our website, it may contain electronic image requests (a single-pixel gif or web beacon request) which allows us to do page counts and access cookies. This applies to any electronic image viewed as part of a web page, including the ad banners, which can act as a web beacon. These are used to create anonymous information relating to our website. The Web Beacons used will not monitor, collect nor share any personal information.
Other Voluntary Information:
Voluntary information refers to any additional information provided voluntarily, including uploading or downloading information, services, products, competitions, promotions, surveys, or use the optional functionalities and features on our website.
If you call us:
All calls between us will be monitored, and the recording of calls is done in order to improve the quality of service to you, however, you may specifically request that we don’t.
The surveillance network:
Our surveillance cameras will be recording, storing and processing footage that may include you and other members of the public while in public spaces. Access to these feeds will be strictly controlled and limited and will monitored and accessed in accordance with the POPIA requirements.
Reasons for collecting:
We may utilise and process your information that has been provided for services, as well as any optional information provided through one of the platforms for the reasons under which you agreed. In general – we will collect your personal information and process it for various reasons, including the following:
Business Purposes:
Auditing, Accounting, Business Disposal of Units, Business Planning including Joint Ventures and any other proposed or actual transactions.
Legal Services:
To allow for good governance, this requires meeting any regulatory requirement/s etc.
Marketing Purposes:
To allow us to market our services, products or platforms within the parameters of the law.
Service Purposes:
Providing services you request or any services offered, inclusive of third parties.
Your usage information may be used for what is above and for the following:
Remembering your information so that you don’t have to re-enter your information when visiting or when you visit the platforms in the future;
Site metrics and analytics on which pages have been accessed and number of visitors to the site, etc.; and
Keeping track of any submissions, status on any promotions and general entries relating to the use of such platform.
In general, we will collect and process personal information for our users for various purposes, most importantly the following:
In requesting any immediate services / assistance;
To assist in the deterring and reduction of crime and criminal acts;
To assist in criminal investigations, such as after an event analysis and investigation; and
We will reference number plates against databases to alert us in the event of a wanted vehicle be identified.
Use of information:
Your consent:
We shall obtain your consent when collecting your personal information, on registering or requesting any services and according to an applicable law.
Our Obligation:
The use of your personal information will be used to fulfil any of our obligations to you.
Updates and Messaging:
From time to time we may need to send you administrative messages and email updates to you about the platforms. Any promotional messages can be opted-out of at any time.
Sharing of Information:
Your information can also be shared with/for the following:
With the required divisions or subsidiaries that fall part of the company structure so that we can provide the services, products, support, help in detecting illegal or policy violations and to give direction to the types of services, products and communications. The information will form part of the marketing communications for services requested.
Affiliates that may need the information, which will be verified accordingly.
Service Providers that provide any services or assistance, business operations, marketing, collections, fraud prevention and technology services. All our contracts or service agreements clearly state that the information provided can only be used for the services they provide or services performed on behalf of us and not for their own personal benefits.
Banking Partners, as so required, for inclusion in their list of terminated merchants, in the event that you make or receive payments and meet their criteria requirements; and
Other third parties who provide us with services where necessary, specifically but not limited to Law Enforcement and Security Entities for the purpose of deterring, prevention, detection, investigation and proof of offences being committed.
Regulatory Bodies:
Your personal information may have to be disclosed as required by law or governmental audit.
Law Enforcement Bodies:
We may have the need to disclose your personal information as necessary, when:
A court order or subpoena has been issued;
Preventing any violation of our customer relationships;
Protection for the safety of an individual or when the general public is concerned; and
When a law requires it;
Selling Personal Information:
We will never sell your personal information under any circumstances, nor will any personal information be disclosed to anyone except as provided for under this policy.
Marketing Use:
To our business partners and advertisers we may provide customer population information as an aggregate or statistical value in a general terms.
Our Staff:
There may be a need to disclose your personal information to our staff in order for them to perform their duties and roles in the company. This includes accounting, auditing, compliance, human resources, information technology, responsible management and/or other personnel.
Change of Ownership:
If we undergo a change of ownership, whether by merger or acquisition to another entity, the personal information rights may be assigned to the new successor, purchaser, or other entity. This will be disclosed on the various platforms, but should you not be happy with your personal information migrating to the new owner, you can request it be deleted.
Security of Information:
Your personal information’s safety and security is very important and will be held by the hosting company who will host the website in a secure server environment using a firewall and other advanced security measures to prevent interreference or access from outside intruders. We authorise access to personal information only to staff so that they can fulfil their duties, as and where required, and we have disaster recovery procedures in place.
Accuracy and Relevance:
We will try our best to keep your collected and processed personal information as accurate, complete and relevant as possible, for the purpose of this policy. We may send communications requesting that you update your personal information on the website or available platform. You are able to review or update any personal information we store by accessing your account either online, via email or calling us. Before allowing access to your account or making changes to the personal information, steps are taken to verify that you are the account holder, these measures are taken to better protect you and safeguard your personal information.
Retention Period:
Your personal information will only be retained as long as it is necessary to fulfil the purposes of this policy, unless the record is required or authorised by law to be retained, you have authorised us to retain such record, during the period of retention we will abide by the non-disclosure obligations and will not share or sell your information under any circumstances or the retention of your personal information can be either physical or electronic records, which will be at our discretion.
Transferring out of South Africa:
At no time will we transfer your personal Information out of South Africa to another country without your prior consent.
Updating and Removal of information:
You are able to correct, update or delete personal information you have submitted to us on any of the platforms that have the relevant menu, or you can contact us by email or phone call.
Third Party Limitation:
In no way are we able to accept, give warranties, or make any representations in respect of privacy policies or practices linked to any third party websites or platforms.
Any Questions??
Should you have any questions or concerns regarding this privacy policy and how we will be handling your personal information please make contact with us.